Asked Questions

Why choose renewable energy?

In 2018, the U.S. Environmental Protection Agency found that 67% of electricity comes from burning fossil fuels.

If I buy a renewable electric plan does my utility deliver renewable energy?

Powervine purchases the energy for our customers from renewable energy sources. The energy will be generated from hydro, wind or solar and placed on the power grid.  Since there is no way to track exactly where each electron goes, we use market-based instruments to verify that the electricity we purchase is from a renewable source.

How much will I save with Powervine Energy?

We work hard to provide value and price security with fixed term prices.

For electricity supply, we purchase hydro, wind or solar renewable energy credits.

Your utility rates for energy supply are regulated and change on a standard schedule, whereas we can adjust our current offers based on market costs. Your utility purchases renewable energy credits or carbon offsets only as specified by law or regulation.

Prices in a given month might be higher or lower, so cost savings compared to utility rates over your entire term cannot be guaranteed.

What do I do if my electricity power goes out?

Whether your electricity is supplied by your utility or by Powervine Energy, you should always contact your utility if your home or business loses power.  Your utility will continue to handle power outages as it always has. Visit our state pages for phone numbers and websites to your utility to report outages!

Energy Deregulation & What It Means for You

From a consumer’s perspective, deregulation is mostly about energy choice. It is a process of reforming existing laws and passing new laws and regulations that allow independent companies to purchase and sell energy. With more competition on both the supply and retail side of the business, energy markets and energy prices should remain lower, which will benefit the public.

In regulated energy markets, consumers have no choice but to buy electricity from the locally regulated utility company. While they operate like an independent company, their prices are fully regulated by both the state and federal government. There is one company and one rate schedule – no other options.

In addition to allowing competitive suppliers, energy deregulation also opens the door to numerous options that add greater flexibility to energy consumers. These include contract lengths, variable and fixed pricing, green choices and more. Deregulation is meant to provide greater efficiency within the marketplace – allowing suppliers to improve technologies and reduce costs. This can mean a big difference to your bottom line.

Deregulation policies in North America often differ significantly by state. While some states have access to a completely open market, others may deregulate only electricity. Some are partially deregulated but limit the number of consumers participating; others are restricted by type of customer that can choose. Some markets offer residential and business property owners the unique opportunity to choose their energy supplier, much like many consumers today choose their own phone supplier.

The basic concept of deregulation is that consumers have the right to purchase their energy service from a Retail Energy Supplier. These providers strive to offer competitive prices, promotions, and unique plans to win the customers’ business. Most of these companies get their energy from the same sources, but package it in different ways to meet their customers’ needs. Although there are retail energy suppliers in many markets, energy customers still have the option to purchase their energy directly from their state-regulated utility. This is known as “energy choice.”

Before you sign up for a new energy plan, there will be an agreement document that details the length of your specific plan. Most plans range from 6 to 24 months. Fees vary among companies but should be explained in your agreement.

Once you sign up with a competitive energy supplier, there will be two parts of your energy bill: energy supply and energy delivery. Each typically makes up about half of the bill. When you enroll with Powervine Energy, you will get the same bill you have always received from your utility. The Powervine Energy name will appear on your bill with your supply price secured.

Deregulation means more than just the right to choose a supplier; it means having the right to choose the type of plan that works best for you. That is energy choice. Many suppliers offer options such as fixed-price plans, variable-price plans, short-term options, and long-term options. Additionally, some suppliers specialize in offering electricity plans that feature electricity backed by renewable energy generation. These plans offer the average consumer one of the easiest ways to “go green” in their home.

It is important to keep in mind that your state-appointed utility still maintains your power lines. If you have an emergency with an outage or an issue with your power delivery, you call your utility – not your energy supplier. Utilities are still in charge of our infrastructure and will need to be contacted directly regarding power delivery.

There may be many different terms and laws that are unfamiliar to some energy customers. The good news is that most customers need only understand the basics of electricity deregulation while being able to shop around for the electricity plans that are best for them.

Does choosing Powervine Energy for energy supply change my cost for energy delivery?

Energy delivery costs and charges are regulated by your state.  The price you pay for energy delivery will not increase because of your switch to Powervine Energy.

If I choose Powervine Energy for my electricity, how do I pay my energy bill? Do I still pay my utility?

Yes, your utility will continue to bill you for their energy delivery and our energy supply.  When you choose Powervine Energy for your energy supply, “Powervine Energy” will appear as a line item on the supply portion of your utility bill.

How long does it take for my electricity supply to be switched to Powervine Energy?

Depending on your utility’s billing policies and schedules, it could be as quick as three days or as long as two billing cycles.

How will I know my enrollment with Powervine Energy is processed?

Once your service with Powervine Energy starts, you will see Powervine Energy listed as a supplier on your utility bill.

When you request to enroll with Powervine Energy, we send to you an e-mail confirmation of your enrollment request within a day. In about 1-2 weeks, your utility may notify you of your enrollment with Powervine Energy to confirm your choice. In addition, we will mail you a welcome package detailing your choice of products including the price and a copy of our standard Terms and Conditions.

What is the difference between energy delivery and energy supply?

Consumers often see these two terms on their utility bill and are understandably perplexed.Let us break it down for you.

Energy delivery is the process by which your utility ensures that the energy you need reaches your home or business.  This includes safely operating and maintaining power lines; making sure everything is safe; and restoring power after a storm or power outage.

Energy supply has to do with the consumption of energy in your household or business. It typically looks at the amount of electricity that was used during a certain time.

As always, Powervine procures the energy you need and supplies it to you through you local utility’s delivery system.

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